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Anti Spam Policy
NEWSLETTERHUB
Newsletterhub’s Anti-spam Policy
Newsletterhub has a no tolerance spam policy. Newsletterhub’s customer support actively monitors large import lists and emails going to a large number of contacts. Any customer found to be using Newsletterhub for spam will be immediately de-activated from use of the product. If you know of or suspect any violators, please notify us immediately at abuse@newsletterhub.co.uk.
Every email contains a mandatory unsubscribe link - those individuals who try to remove this link will be warned that they are doing so. If the link is removed or de-activated in any way, Newsletterhub will terminate the customer's account.
What is Spam?
Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.
What constitutes a Pre-existing business relationship?
The recipient of your email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with you.
What constitutes consent?
The recipient of your email has been clearly and fully notified of the collection and use of his email address and has consented prior to such collection and use. This is often called informed consent.
How Newsletterhub protects you from sending spam
Newsletterhub is a permission-based email-marketing tool that follows the strictest permission-based philosophies:
- Double-Opt In Tools - we offer the tools necessary for our customers to create a true double-optin list.
- Communication - Your Newsletterhub registration page must state why you are collecting the site visitor's email address, how you plan to use their address, and that you are following the embedded privacy policy. Additionally, by accepting our license agreement you have agreed to use only permission-based lists and never to sell or rent your lists.
- Unsubscribe - Every email generated from Newsletterhub contains an unsubscribe link which allows your contacts to opt-out of future emails and automatically updates your contact lists to avoid the chance of sending unwanted emails to visitors who have unsubscribed.
- Identification - Your email header information is correct because it is pre-set for you by Newsletterhub. Your email's "From" address is verified and already accurately identifies you as the sender.
- Random Email Verification - a staff member randomly review the messages sent out from our network. We ensure that the content is appropriate and the subject is not mis-leading. If there is any questionable content, then we reject the message from being sent.
- Contact Information - all of your emails are pre-filled with your contact information including your physical address.
- Abuse Desk Automated and Reviewed - we promply review and process all emails sent to our abuse@newsletterhub.co.uk or postmaster@newsletterhub.co.uk domain. These requests are also automatically tabulated and recorded for the customer's account. If our customer receives an unacceptable percentage of complaints then the account is disabled and we follow up with our customers.
- ISP and Blacklist Relations - we strive to maintain a constant dialogue with ISPs and Blacklists. We are more than happy to share our processes, procedures and are open to receiving input on how we can refine our processes for the better. ISPs and Blacklist administrators please feel free to Contact Us
How to protect yourself from Spam: Take the Spam Test
- Are you importing a purchased list of ANY kind?
- Are you sending to non-specific addresses such as: * sales@domain.com, business@domain.com, webmaster@domain.com, info@domain.com, or other general addresses.
- Are you sending to distribution lists or mailing lists which send indirectly to a variety of email addresses?
- Are you mailing to anyone who has not explicitly agreed to join your mailing list?
- Have you falsified your originating address or transmission path information?
- Have you used a third party email address or domain name without their permission?
- Does your email subject line contain false or misleading information?
- Does your email fail to provide a working link to unsubscribe?
- Are you failing to process any unsubscribe requests that come to you via a reply to your email within 10 days or the request?
If you have answered YES to ANY of the above questions you are likely be labelled as a SPAMMER. For more information visit The Coalition Against Unsolicited Email (www.cauce.org) or contact Newsletterhub Customer Support (support@newsletterhub.co.uk)
Reporting Spam Complaints
